Returns & Exchanges
At Mercurys Coffee, we want you to love every sip and every brew; if you are not entirely satisfied with your purchase, we offer a 30-day window for returns on equipment and exchanges for roasted coffee.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization number.
Package Your Items
Ensure that equipment is in its original packaging and that coffee bags are sealed or minimally used as per our freshness guarantee.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method or ship out your replacement coffee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing