Frequently Asked Questions
Everything you need to know about our premium roasts and delivery.
How long does it take for my coffee to ship after roasting?
To ensure maximum freshness, we roast our beans in small batches. Orders typically ship within 24 to 48 hours of roasting, arriving at your door at the peak of flavor.
Do you offer international shipping?
Currently, Mercurys Coffee ships to all 50 U.S. states and Canada. We are working on expanding our global shipping options in the near future.
What is your return policy for coffee beans?
Because coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an error with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite roast and select a delivery frequency of every 1, 2, or 4 weeks. Subscribers enjoy a 15% discount on every recurring order.
Are your coffee beans ethically sourced?
Absolutely. We partner directly with sustainable farms and cooperatives to ensure fair wages for farmers and environmentally friendly harvesting practices.
Do you provide pre-ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings including Drip, Espresso, or French Press at checkout.